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Return & Exchange

Deliveries
All stock items we endeavour to dispatch next day.
All hand made tack products being made to the customers specification, we expect to dispatch your order within  7 -10  working days EXCEPT HAND MADE SADDLES
Allfor handmade rugs  from 2 to 4 weekes depending of the time of year, if you have any specific deadlines please ask prior to ordering.
All goods will be sent by Royal Mail Recorded delivery or by Parcel Force signed  for on delivery. We will advise on request, the anticipated delivery date.
If you have not received your order within the expected time, 14 – 27 days, please notify us giving details of your order number, name, address and contact details.

Postage & Packing 

UK orders £6.50
International orders £15,95

Damaged Goods
In the event of the goods being damaged on arrival, or part/all of the order is not received within the specified time, please inform us within 10 days of receipt of the goods or the expected delivery date, otherwise no claim can be considered. Should you need to return any item, we recommend you obtain a certificate of posting from the Post Office or carrier used, to enable you to claim for any loss or damage in transit.

Refunds
Refunds will only be given for damaged or faulty goods. All our handmade to order items  are specially made for our customer and are therefore considered a “one off” item and are not refundable. Please ensure that you select the correct size when ordering, if in doubt please ask for help

Availability
Making items to order sometimes experiences slight hics in the supply chainWe If you order cannot be fulfilled for any reason, we will inform you and offer an alternative or refund.

Pricing
We reserve the right to amend postage & packing prices as appropriate.
Prices include Value Added Tax 20% where applicable.

Secure Shopping

We realise how important it is to securely store any information that you provide Elgin Equestrian maintains a high level of security. Our site uses paypal secure.

 These terms and conditions do not affect consumer statutory rights.